Frequently Asked Question

Explain the process of placing an order ?

​It’s simple:

1. Choose any style from our website.

2. Add it to your cart.

3. Proceed to check out.

4. Choose mode of payment: net banking, credit/debit card, wallet, or COD.

5. Your order is complete as soon as the transaction is processed.

Do you have international shipping ?

No, we currently do not ship outside of India.

How can I get all the updates from the brand ?

You can subscribe to our monthly newsletter to stay up to date with all the latest news and offers about our new designer handbags. Subscribe now!

What is the return/exchange policy?

Kindly check our exchange policy document here

What are the payment options available on the website ?

​You can choose from the following payment options available on our website at the time of checkout:

  •  Debit/Credit card
  •  Paytm
  • Net Banking
  • UPI
  • Any other wallet
  •  EMI options with Zest
How many days will my order take to reach me?

It takes around 5-10 days for all prepaid orders to reach you. For more information, kindly read our shipping policy document here.

How do I connect with the customer support?

Please email/call us for your queries at [email protected] and +91 9899934668

How can we collaborate with the brand?

 Please drop us an email on : 

What materials are used to make Etc handbags?

 We are a cruelty-free brand. All our bags are made from a wide range of Indian handloom fabrics or vegan leather. We are constantly on a lookout and keep experimenting with newer vegan and sustainable materials.

How do I take care of my bag?

 Please check our bag care guide 

Taking care of your bag is essential for maintaining its appearance and extending its lifespan. Here are some tips to help you care for your bag:

Follow these do’s and don’ts to care best for your bags:


Store your handbags properly: When not in use, please store your bag in the dust bag provided. Also stuff your handbags with tissue paper provided with the bag to keep their shape intact.

Clean your handbags regularly: Clean using appropriate methods best suited for their material.

Handle with clean hands: Avoid handling your handbags with dirty or greasy hands to prevent stains or damage to the material.

Keep liquids away: Avoid placing open containers of liquids, such as water bottles or cosmetics, inside your handbag without proper protection. Spills or leaks can cause damage to the bag and its contents.


Overstuff your handbags: Avoid overloading your handbag with heavy items or stuffing it to the point where the material stretches or distorts.

Expose to direct sunlight: Prolonged exposure to direct sunlight can fade or discolour certain materials, such as fabric.

Use harsh chemicals or cleaners: Avoid using harsh chemicals, bleach, or abrasive cleaners on your handbags, as they can damage the material. Stick to gentle cleaning solutions.

Ignore small repairs: Address any minor repairs promptly, such as loose threads, small scuffs, or loose hardware. Ignoring these issues can lead to further damage.

By following these do’s and don’ts, you can extend the lifespan of your handbags and keep them looking their best for years to come.

For more details, please check out bag care guide here.

Can I track my order?

We partner with different logistics companies for the delivery of our designer bags and most of them have an order tracking facility.

Do you offer personalisation and monogramming services?

Yes, we offer personalisation and monogramming services on some of our bags. You’ll find it mentioned in the product descriptions. We also customise the bag sizes, handle lengths, and bag closures. You can get in touch with us by email on [email protected] or Whatsapp us on 9899934668.

Do you have a physical store or showroom?

We are majorly an online brand, selling cruelty free, vegan bags through our website and few other popular online marketplaces. However, we are available in select multi designer stores in Bangalore as of now. Shop our latest collection of mini bags, shoulder bags, big tote bags, bucket bags here.

Are your handbags handmade?

Yes, almost the entire process of our bag making is by hand. We are very proud of the workmanship of our ateliers.

Are your products cruelty free?

Yes, we are a 100% cruelty free brand.

Can I find your bags in other retail stores?

As of now, we are available in select multi designer stores in Bangalore.

What kind of designer bags do women like to carry?

It depends on the requirement and the usage. Some of the popular styles of bags are totes, shoulder bags, hobos and crossbody sling bags and more.

For example, if you travel a lot and carry a lot of stuff, a tote is ideal.

A hobo is for those who like to carry their basic essentials and don’t like big bags.

Mini bags is a great choice with the Gen Z, who carry light and are trendy.

A bucket bag is brilliant functionality of a hand carry, shoulder carry or crossbody. It is spacious without looking too imposing.

A small shoulder bag with a lock closure or a zipper closure is a great favourite with most of the women. A bag that can carry enough and doesn’t look casual. A style perfect for casual and formal wear.

Can I get a discount or a coupon?

We always have some of our favourite handbags on sale, that we keep rotating. Also, we keep running special campaigns in which we share coupon codes to buy bags on discount. Please stay tuned to our social media pages for all updates: Instagram  

Hi, We are happy to help you!